Rwindi Safaris Company, offer Car hire, Hotel Bookings, safaris and Tours in Uganda, Rwanda, Congo Kenya and Tanzania and sometimes in Burundi.
Our terms and conditions herein are meant to regulate the relationship of our clients and the company from the time of booking and our services. These terms and conditions, herewith referred to, are consistent with the laws and standards of the above mentioned countries in which we operate our tour services.
The information, descriptions, narrations, accommodation details and security details have been given in good faith. We have taken reasonable care to ensure accuracy. We are not held liable for any errors or omissions resulting from circumstances beyond our control.
We offer a range of accommodations including luxury, mid-range, budget and camping. The accommodations indicated in the itineraries are not conclusive; it is just a proposal subject to your decision. We reserve the right to substitute with the equivalent or a superior one. For single travelers, we arrange shared accommodations on your request.
Its very rare that we cancel any booking made for out clients. However we reserve the right to do so. Any confirmation less than 2 months shall not be cancelled unless unexpected / unusual circumstances (such as war within the country you intend to visit) beyond our control. Where cancellation of your holiday, in case of your failure to pay up or as a result of force majeure, we shall offer you’re an alternative vacation with a similar standard with the one you had booked before provided there is one available at the time. In case you have chosen one that is more expensive than your original holiday, you will be asked to pay the difference. However if it is cheaper, we shall refund you the difference.
You are entitled to a full refund except money paid for gorilla permits, which we can later pass to you in case the Rwanda, Congo and Uganda Wildlife Authority refunds it. We can not whatsoever bear expenses, costs or losses resulting from your cancellation.
A cancellation of a vacation in respect of any person in your party is likely, if, in our opinion or the opinion of any other person in authority, the behavior of the person(s) concerned is believed or suspected to cause trouble, annoyance, or distress to the third party. In such a situation we shall uncompromisingly evict such a visitor from any accommodation and require him/her to quit immediately thus forfeiting any of our services. Such a termination of our services does not warrant any refund or any other remedy on our part.
Cancellations by You
In case you intend to cancel your holiday with us, you shall have to write to us. Unless we receive a copy of your communication in writing, we can not confirm your cancellation. To avoid losses caused by your cancellation since reselling your holiday may be impossible, cancellation fees, excluding insurance, will be levied per person as follows: Cancellation charge shall be a % age of the total price where applicable.
Cancellations here below shall be treated against the total cost of the safari booked as follows:
60 -100 days 10% off safari Cost
59 – 32 days 25% off safari Cost
31 – 8 days 50% off safari Cost
7 – 3 days 75% off safari Cost
48 hours or less prior to arrival 100% charge
– Gorilla permits and air tickets are 100% non-refundable.
– There will be no refund for any unused services, late arrival or no-show of any of the members of the tour.
Note: Cancellation fees are effective from the date your written notification is received at Hakuna Matata Safarise Co Ltd.
We shall attend to all complaints of any nature either directly from you or indirectly from our tour representative or service supplier. Our motto is: “The Client is the king”. We shall be in position to respond appropriately to any of your complaint or dissatisfaction as long as we can receive your report not later than 21 days after completion of your holiday. This gives us enough time to investigate your case and respond appropriately. Failure to lodge in your complaint within such a time limit, we shall not be held liable.
It is regrettable that we cannot bear liability or compensate where the performance or proper performance of our obligations is hampered or affected by any event which we or our supplier of the service(s) in question could not, even with all due care, foresee or avoid. Events such as war or threat of war, civil strife, riots, unexpected government actions including legislation, ordinances and decrees; terrorism, industrial disputes, extreme weather conditions, natural or nuclear disaster, epidemics fire, road closures, pilferage, quarantines, dangers incident to sea, land and air travel, and other similar incidents beyond our control.
Some of the services we offer are acquired from independent suppliers who may not be within our control. Services such as hotel accommodations, restaurant services, transportation, medical evacuation services etc. are supplied by other service providers. Thus we are not liable for any death, property damage, loss or personal injury resulting from acts or omissions accruing from such independent suppliers who are not within our control.
We reserve the right to make changes in pricing of an itinerary or service in response to economic changes (depreciation or appreciation of the local currency against the Dollar) as the case may be at any time. We also reserve the right to refuse or fail to retain any member or person in a tour team if his / her presence may jeopardize the security or proper enjoyment of a holiday in question and to pass on to the tour members any loss or expenditure resulting from delays or events beyond our control.
Some of the activities we offer in addition to the agreed upon itinerary are optional. Some activities carry with them an inherent risk of personal injury. In such circumstances we don’t guarantee your personal safety. If you choose to engage in optional activities, you do it at your own risk. We merely Endeavor to minimize the risks involved.
Optional activities, we offer include but not limited to:
– Kayaking, bungee-jumping and white water rafting
– Mountain climbing adventure
– Chimpanzee trekking
– Gorilla trekking
– Nature walk
We guarantee availability of gorilla permits after receiving payment or an initial deposit from you. However we do not guarantee 100% chances of seeing the gorillas. The local conditions determine the presence and availability of the mountain gorillas. We are not liable in case of abrupt closure of the national border for security purposes or closure of the national park in question. In case of a refund of the gorilla permits money, it is subject to a refund by the relevant authority that sale these permits. As soon as we get a refund we are bound to pass it to you.
There are 98% chances of viewing the gorillas in the wild in both Congo, Rwanda and Uganda. We have not had an experience where a client has failed to track gorillas in either Congo, Rwanda or Uganda.
Before undertaking a holiday with us ensure that you have an appropriate insurance for the type of holiday of your choice. Such insurance should comprehensively cover death, medical expenses, personal injury, evacuation in the event of accident or illness or death, and holiday cancellation among others. Adventure safari activities that are highly risky such as gorilla trekking, mountain hiking, chimp trekking, white rafting and bungee jumping should be taken care of.
Rwindi Safaris Company is incorporated in Uganda and therefore operates under the Congo Laws.
We shall be liable to compensate you for the loss or damage to luggage or personal possessions (including money) to a maximum of US$30 on condition that the client is fully covered by insurance in respect of such losses at the time of booking.
We will take all due care to prevent your death, injury or illness being caused by the fauna of safari destinations. It is your responsibility to take proper medical precautions. We accept liability in case you or any of your party suffer personal injury, illness, or death, as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or sub-contractors (provided they were at the time of executing work with our authority) except in the following circumstances:-
We shall not be liable where any failure to perform or improper performance was caused by:
The unforeseeable acts or omissions of a third party not connected with the provision of the holiday in the contract;
an event which we or the supplier of the contracted services could not have anticipated or avoided even with all due care. Any claim must be notified to us in accordance with the complaints procedure set out above. Any person to whom any payment is made must assign to us and /our insurers any rights they may have to follow up any third party in connection with the claim and provide all necessary assistance to us and/ our insurers that be reasonably necessary.
After accepting the terms and conditions herein you can proceed to pay a deposit of 30% of the price of your holiday including gorilla permits fees. If no written acceptance is received from you, we shall assume you have accepted our terms and Conditions once you make the deposit. You must pay in full before the commencement of your holiday safari. You can pay this either a month before or at the day your holiday safari commences.
PHOTOGRAPHY ON A HOLIDAY SAFARI
We reserve the right to take photographic images of individual clients for the promotional use in our tour company. However it is your right to express your objection to this to our tour representative just before the commencement of the trip.
I/we accept to be duly bound by terms and conditions above. My advancement of a deposit to Rwindi Safaris demonstrates this acceptance. I certify that I have carefully read and fully understood the contents of the Terms and Conditions, including cancellation and refund policies, limitation of liability, and responsibility borne by tour participants. On the advance of a deposit to Rwindi Safaris, the depositor, his or her family and/representative agree to be bound by the above Terms and Conditions herein specified.